Refund Policy
Last updated: November 13, 2026
90-day money-back guarantee
We want you to love your Squatly. If you are not 100% satisfied, you can request a return within 90 days of receiving your order and we will refund 100% of the product price, no questions asked.
How to request a return
- Email us at spenspa9@gmail.com with your order number and the reason for your return.
- We will reply with the return instructions and the return address. Items sent back without first requesting a return will not be accepted.
- Pack the product securely, preferably in its original packaging, with all its parts and straps.
Conditions
- The return must be requested within 90 days of delivery.
- The product must include all its parts and must not be intentionally damaged.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or incorrect.
Damaged, defective or wrong items
Please inspect your order when it arrives. If the item is defective, damaged or not what you ordered, contact us within 7 days of delivery with photos so we can send a replacement or issue a full refund at no extra cost to you.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to your original payment method within 5 to 10 business days. Your bank or card provider may take additional time to post the refund.
Exchanges
The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order.
Contact
For any return or refund question, email us at spenspa9@gmail.com.